Customer journey

What actually happens after you get in touch

The process is designed to reach an answer quickly, without wasted meetings. Two stages, each with a defined output, and no upfront fees at any point.

Stage one

Grants and reliefs first

Before any rateable value work, we check whether funding and relief entitlements are being missed. Savings here compound anything that follows.

01

Consultation

A project coordinator gathers the basics: industry, trading activity and the property position.

02

Research and analysis

We identify grants, bursaries and reliefs the business may be entitled to but is not using.

03

Application

Once authority and terms are signed, we prepare and submit the applications.

04

Impact assessment

Secured support is set against your rates and financial position, and a success statement issued.

Stage two

Reducing the rateable value

01

Survey and assessment

A detailed survey of the property establishes the scope for reduction.

02

Negotiation

We represent you with valuation officers and the relevant authorities, case built on the survey.

03

Commission on savings

Our fee is a percentage of the saving achieved. No saving, no commission, and never an upfront charge.

04

Outcome

A reduced rateable value and lower rates bill, alongside whatever stage one secured.

Ready when you are

The first conversation takes half an hour and tells you whether either stage is worth running.