A rates bill can look plausible even when the property record behind it is out of date. We compare the recorded area, use and layout with the space you occupy, then decide whether there is a case worth pursuing.

What we check

Floor areas, mezzanines, ancillary rooms, alterations and occupation are checked against the assessment. We also look at relevant reliefs and comparable evidence. A neighbouring property with a lower value is a reason to investigate, rather than proof that your bill is wrong.

How the work proceeds

Send the address and a recent bill. We start with the available records and explain whether further investigation is justified. Where a survey is needed, its scope is agreed before the visit. Findings are set out for review before an authorised case proceeds.

Fees and outcomes

Qualifying reduction work follows signed no reduction, no fee terms. The agreement explains the fee, the saving it applies to and any other charges. Whether a correction can be backdated depends on the circumstances and the applicable rules.

A useful case file connects each question about the assessment to the evidence needed to answer it.

Inside the pack

Measured schedules and plans sit alongside the rating record, property descriptions and relevant comparisons. Differences are identified by location and measurement basis so they can be checked by the surveyor and client.

From finding to case

A discrepancy is assessed before it becomes a proposed challenge. Portrait prepares the instructed work and explains the next stage, including any further records needed from the occupier.