The terms that apply to your use of portrait.org.uk.
These Website Terms of Use explain the rules that apply when you access, browse, or use this website.
By using this website, you agree to use it lawfully, responsibly, and in accordance with these terms. If you do not agree with these terms, you should not use this website.
In these terms, “Portrait”, “we”, “us” and “our” refer to Portrait Group Limited.
Portrait provides property intelligence, LiDAR scanning, measurement, analysis, and evidence-led reduction services for commercial property occupiers, owners, landlords, tenants, managing agents, and professional advisers.
Our core services include:
Business rates reduction reviews
Surface water charge reduction reviews
Insurance reduction and policy evidence reviews
LiDAR scanning and measured property data
Area schedules, plans, reports, and evidence packs
Property cost-saving analysis
Support with challenges, negotiations, reviews, and correction of property records
Our services are designed to help clients understand whether they may be overpaying for property-related costs and, where appropriate, to support reductions using measured evidence.
You may use this website for lawful business and informational purposes only.
You agree not to misuse this website or interfere with its normal operation. This means you must not:
Use the website in any unlawful, fraudulent, or harmful way
Attempt to gain unauthorised access to the website, server, systems, data, or connected services
Introduce viruses, malware, harmful code, or disruptive technology
Attempt to copy, scrape, harvest, or extract website content or data without permission
Use automated tools, bots, or scripts to access the website in a way that may impair performance
Interfere with the security, availability, or integrity of the website
Use the website to transmit misleading, offensive, defamatory, or unlawful material
Impersonate Portrait, our staff, our clients, or any third party
We may restrict, suspend, or block access to the website if we believe these terms have been breached or if access presents a security, operational, legal, or reputational risk.
The content on this website is provided for general information only.
Although we aim to keep the website accurate, current, and useful, the content may not always reflect the most recent developments, legal position, rating practice, water company policy, insurer approach, or individual property circumstances.
Nothing on this website should be treated as:
A binding offer
A guarantee of savings
Legal, financial, tax, insurance, rating, valuation, surveying, or professional advice
A complete statement of the law, policy, or practice
A substitute for a written agreement with Portrait
A commitment that any reduction, refund, rebate, premium saving, or billing correction will be achieved
Any examples of savings, reductions, refunds, rebates, or outcomes are illustrative only. Actual results depend on the specific facts, evidence, property, billing position, policy terms, rating assessment, supplier rules, insurer approach, and any relevant authority or third-party decision.
Our services are provided subject to separate written agreements between Portrait and the client.
Those agreements may set out, among other things:
The scope of the services
The property or properties being reviewed
The information required from the client
Our authority to act or communicate with third parties
The basis of our fees
Any no reduction/no fee arrangement
How savings are calculated
When fees become payable
The responsibilities of each party
Any limitations or exclusions that apply
No service is formally agreed unless and until a written agreement has been accepted by Portrait and the client.
Some Portrait services may be offered on a no reduction, no fee basis.
Where this applies, the precise terms will be set out in the relevant written agreement. This may include how a reduction is defined, how savings are calculated, what period is used for calculation, what happens if a refund or rebate is obtained, and whether any third-party fees, supplier charges, cancellation costs, or policy adjustment fees are taken into account.
The phrase “no reduction, no fee” does not mean that every review will result in a reduction, nor does it mean that Portrait guarantees a saving. It means that where this arrangement is agreed in writing, Portrait’s fee is linked to the reduction or saving achieved in accordance with the agreed terms.
Portrait may use LiDAR scanning, photography, measurement tools, site data, plans, documents, and other property information to assess potential savings opportunities.
LiDAR scanning and measured evidence can help identify or support issues such as:
Floor area discrepancies
Property layout changes
Site use and occupation
Hardstanding and surface water chargeable areas
Drainage and catchment assumptions
Insurance area, exposure, construction, or risk assumptions
Business rates assessment issues
Property records that may be incomplete, outdated, or inaccurate
However, a scan or report does not automatically mean that a reduction is available. Any reduction will depend on the evidence, applicable rules, third-party assessment, and the relevant decision-making process.
Unless expressly agreed in writing, Portrait does not provide statutory certification, formal valuation advice, reinstatement cost assessments, insurance underwriting decisions, drainage engineering certification, or legal advice.
Our business rates services may include reviewing property data, measured areas, use, occupation, layout, and relevant evidence to assess whether a business rates reduction, correction, or challenge may be appropriate.
Any business rates outcome may depend on the Valuation Office Agency, billing authority, legislation, valuation principles, property evidence, appeal procedures, deadlines, and other relevant factors.
Information on this website should not be relied upon as a guarantee that a business rates assessment can be reduced.
Our surface water reduction services may include reviewing site areas, hardstanding, drainage assumptions, chargeable areas, water company billing records, and supporting evidence to assess whether charges may be incorrect or reducible.
Any reduction, rebate, or correction may depend on the relevant water company’s rules, evidence requirements, historic billing position, site drainage arrangements, and applicable policy.
Information on this website should not be treated as confirmation that any particular site will qualify for a reduction.
Our insurance reduction services may include reviewing measured property data, floor areas, building features, site layout, external exposure, policy assumptions, and available evidence to support discussions with brokers or insurers.
Portrait may help identify where policy records, risk assumptions, declared areas, or insured information may be inaccurate, incomplete, or overly cautious.
However, Portrait is not an insurer, broker, underwriter, loss adjuster, reinstatement cost assessor, or regulated insurance adviser unless expressly stated in a written agreement. We do not guarantee that an insurer will reduce premiums, amend terms, remove endorsements, issue refunds, or accept any evidence submitted.
Clients should seek advice from their broker, insurer, or appropriately qualified professional before making insurance decisions.
Any review or recommendation we provide may rely on information supplied by the client or third parties.
You are responsible for ensuring that information you provide to Portrait is accurate, complete, current, and not misleading. This may include property documents, bills, policies, schedules, plans, tenancy information, occupation details, correspondence, historic claims information, and authority forms.
Portrait is not responsible for any loss, delay, failed reduction, or incorrect outcome caused by inaccurate, incomplete, outdated, or withheld information.
Many of the outcomes connected with our services depend on decisions made by third parties.
These may include:
Billing authorities
The Valuation Office Agency
Water companies
Insurers
Insurance brokers
Landlords
Managing agents
Surveyors
Valuers
Utility providers
Professional advisers
Courts, tribunals, regulators, or other authorities
Portrait may assist with evidence, analysis, submissions, correspondence, or negotiation, but we cannot control third-party decisions, timescales, policies, or procedures.
All content on this website, including text, graphics, logos, icons, imagery, photography, layouts, documents, downloads, videos, designs, branding, and other materials, is owned by or licensed to Portrait unless stated otherwise.
This content is protected by copyright, trade mark, database rights, design rights, and other intellectual-property laws.
You may view and download website content for your own internal business or personal reference only.
You must not, without our prior written permission:
Copy, reproduce, republish, or redistribute website content
Modify, adapt, translate, or create derivative works from our content
Use our branding, logos, or trade marks
Use our content for competing commercial purposes
Remove copyright notices or ownership statements
Scrape, extract, or compile website data into another database or service
Where Portrait provides reports, plans, schedules, scans, models, photographs, evidence packs, or other deliverables, ownership and usage rights will be governed by the relevant written agreement.
Unless agreed otherwise in writing, Portrait retains ownership of its methodologies, templates, know-how, processes, analysis structures, report formats, software tools, and intellectual property developed before or during the delivery of services.
Clients may use agreed deliverables for the purpose for which they were provided, subject to the terms of the relevant agreement.
This website may contain links to third-party websites, services, resources, or platforms.
These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, availability, security, accuracy, privacy practices, or terms of use.
The inclusion of a link does not mean that Portrait endorses or approves the linked website or its operator.
You should review the privacy policies, cookie policies, and terms of use of any third-party website you visit.
We aim to keep this website available, secure, and functioning properly, but we do not guarantee that it will always be available, uninterrupted, error-free, virus-free, or compatible with your device or software.
We may suspend, withdraw, restrict, or change all or part of the website at any time for operational, security, maintenance, legal, or business reasons.
You are responsible for using appropriate virus protection, cybersecurity measures, and device security when accessing this website.
Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
To the fullest extent permitted by law, Portrait is not liable for any loss or damage arising from:
Use of, or inability to use, this website
Reliance on website content
Errors, omissions, inaccuracies, or outdated information on the website
Website interruption, downtime, or technical failure
Viruses, malware, cyber incidents, or harmful material affecting your systems
Third-party websites linked from this website
Any business decision made using general information from this website
We are not liable for indirect, consequential, special, incidental, or economic losses, including loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of opportunity, loss of goodwill, or loss of data, except where liability cannot legally be excluded.
This website is provided on an “as is” and “as available” basis.
We make no warranty or representation that:
The website will meet your requirements
The website will be uninterrupted or error-free
The website will be secure or free from harmful material
The content will always be accurate, complete, or current
Any service described on the website will be suitable for your circumstances
Any reduction, refund, rebate, saving, or improved commercial outcome will be achieved
Your use of this website may involve the processing of personal information.
Please read our Privacy Policy and Cookie Policy to understand how we collect, use, store, and protect personal information, and how we use cookies and similar technologies.
We may update these Website Terms of Use from time to time.
Any updated version will be published on this website. The updated terms will apply from the date they are published unless stated otherwise.
You should review these terms periodically to ensure that you understand the terms that apply when you use this website.
These terms are governed by the laws of England and Wales, subject to any mandatory local laws that may apply to you.
The courts of England and Wales will have jurisdiction over any dispute arising in connection with these terms or your use of this website, except where mandatory law provides otherwise.
Portrait Group Limited
Registered in England and Wales
Company number: 09696838
VAT number: 442614119
Registered office/contact address:
International House
South Molton Street
London
W1K 5QF
Telephone: 03300 30 30 30
Email: business@portrait.org.uk
If you have any questions about these Website Terms of Use, please contact us.
