What cookies this website sets and the choices you have about them.
A cookie is a small text file, often including a unique identifier, that is stored on your computer, tablet, or mobile device when you visit a website.
Websites can send cookies to your device through your web browser if your browser settings allow them. Many websites use cookies to help them function properly, improve user experience, understand how visitors use the site, and monitor online traffic.
This Cookie Policy explains how Portrait Group Limited uses cookies and similar technologies, and what options you have.
If you continue to use our website without changing your browser settings, we will assume that you are happy to receive cookies from Portrait websites. You can change your cookie settings at any time through your web browser settings. Please refer to your browser’s Help section for instructions on how to do this.
Please note that if you block or disable certain cookies, some features of our website or platform may not work properly.
Information recorded through cookies can help us understand how visitors use our website, which pages are most useful, and how we can improve the experience we provide.
Cookies may also help us recognise when you are signed in to a Portrait account or platform, keep your session secure, and provide a more personalised and efficient experience.
We may use cookies for the following purposes:
To enable essential website functionality
To keep our website and platform secure
To remember user preferences
To understand how visitors use our website
To monitor website performance
To identify and resolve technical issues
To improve our services, content, and user experience
To support customer communication and online support where applicable
In some cases, we use cookies provided by trusted third-party service providers. These services help us operate, secure, monitor, analyse, and improve our website and platform.
The following section explains the third-party cookies you may encounter when using Portrait websites or platforms.
Portrait may use Google Analytics, a widely used analytics service that helps us understand how visitors use our website and how we can improve the user experience.
Google Analytics cookies may collect information such as the pages you visit, how long you spend on the website, how you arrived at the website, and how you interact with our content.
You can learn more about how Google safeguards data by reviewing Google’s privacy and data protection information.
We may use New Relic to monitor the performance and reliability of our websites and digital platforms.
New Relic may help us understand how quickly pages load, whether technical errors occur, and how our systems perform for users.
You can review New Relic’s privacy policy for more information about how it handles data.
We may use Auth0 to support secure account login and authentication for Portrait platforms.
Auth0 cookies may help verify your identity, maintain your login session, protect user accounts, and support secure access to tailored platform content.
You can review Auth0’s privacy policy for more information about how it handles data.
We may use Sentry to help identify, report, and resolve technical errors on our website or platform.
Sentry may use cookies or similar technologies to help capture information about errors, crashes, or performance issues, allowing us to improve reliability and user experience.
You can review Sentry’s privacy policy for more information about how it handles data.
We may use Mixpanel as an analytics tool to help us understand how users interact with our website or platform.
Mixpanel cookies may help us understand visitor behaviour, page usage, feature engagement, and user journeys, so that we can improve our services and digital experience.
You can review Mixpanel’s privacy policy for more information about how it handles data.
We may use Intercom to provide real-time communication, customer support, and in-app messaging.
Intercom cookies may help us manage conversations, understand which pages have been visited, and provide more relevant support to users.
You can review Intercom’s privacy policy for more information about how it handles data.
We may use Google Tag Manager to manage website tags, analytics tools, and third-party scripts more efficiently and securely.
Google Tag Manager itself does not usually set cookies, but it may help manage services that do use cookies, such as analytics and performance tools.
You can read Google’s privacy and data protection information for more details.
We may use Hotjar to collect information about how visitors use our website, such as page interactions, navigation patterns, and general visitor behaviour.
This information helps us understand how users experience our website and identify ways to improve layout, content, usability, and performance.
Where used, Hotjar is intended to collect information in a way that does not directly identify individual visitors.
You can review Hotjar’s privacy policy for more information about how it handles data.
You can control or delete cookies through your web browser settings. Most browsers allow you to:
View what cookies are stored on your device
Delete existing cookies
Block cookies from specific websites
Block all cookies
Set preferences for certain types of cookies
Please note that disabling cookies may affect how our website or platform works.
If you have any questions or concerns about the way Portrait uses cookies, please contact us using the details below:
Portrait Group Limited
International House
South Molton Street
London
W1K 5QF
Telephone: 03300 30 30 30
Email: business@portrait.org.uk
