Portrait Group

Complaints Policy

Questions, comments or complaints

If you have any questions or comments or wish to make a complaint about this Privacy Notice, or if you believe that your privacy has been breached, please feel free to contact us at business@portrait.org.uk or by delivery in person, by courier or by mail to us at 20-22 Wenlock Road, London, N1 7GU.

If you contact us about your personal information, we will respond to your request within a reasonable time and at minimal cost or no cost to you in accordance with applicable laws. We request that complaints be made in writing.

Our Privacy Officer deals with complaints and any complaints should be directed to our Privacy Officer at the contact details set out above. We will attempt to confirm, as appropriate and necessary, with you your understanding of the complaint and what you expect as an outcome.

We will let you know whether we will investigate, the contact details of the person investigating, and the estimated completion date. After we have completed our enquiries, we will contact you to advise you of the outcome and invite your response to our conclusions. If we receive a response from you, we will take this into consideration and let you know if we have changed our view.